Today’s buyer is not waiting for a sales call. They are searching, comparing, reading reviews, watching videos, and using artificial intelligence before they ever contact a business. Here is what that means for media reps and marketing professionals.
Google is still the first touchpoint for local business discovery, but artificial intelligence is becoming the new filter. Before buyers call, visit, or talk to sales, they are checking reviews, maps, websites, photos, and AI-powered answers to decide who feels trustworthy enough to contact.